01b1's commitment to responsible gaming
Stay safe while having fun — 01b1 gives you all the tools and support you need for a healthy and controlled gaming experience.
Our philosophy
01b1 believes that online gaming is a form of entertainment, not a financial solution. Responsible gaming means knowing your limits, setting a budget, and keeping play as a source of enjoyment — not stress or compulsion. We deeply care about the wellbeing of every one of our members.
Under our responsible gaming policy you have access to deposit limit settings, self-exclusion options, time-out features, and 24/7 support in Bengali. All these tools help you keep your gaming habits in check. Whenever you feel things are getting out of control, our support team is always by your side.
Responsible gaming at 01b1 is not optional — it is the foundation of our platform. We want you to enjoy gaming in a fulfilling way over the long term, so you never have reason to regret it.
Our protection tools
Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and a 48-hour waiting period applies if you want to increase it.
Time-Out Feature
If you want to take a short break, choose the time-out option. Your account can be temporarily suspended for anywhere from 24 hours up to 30 days.
Self-Exclusion
For a longer break, choose self-exclusion. Your account can be fully deactivated for 6 months, 1 year, or permanently — whichever period suits you.
Reality Check
At set intervals you are shown a summary of your session — how long you have been playing and how much money has been involved. This helps you make informed decisions.
Loss Limit
Decide in advance the maximum loss you are willing to accept within a given period. When that limit is reached, your session stops automatically.
24/7 Bengali Support
Our live chat support team is always ready for any issue you face. Speak directly in Bengali — you will receive help in a safe, non-judgmental environment.
Age Verification
For ages 21 and above only
01b1 strictly prohibits anyone under 21 from registering or gaming. Age and identity are verified at the time of account opening. Accounts belonging to minors are closed immediately and any deposited funds are returned. Always log out and keep your password private so that no underage member of your household can access your account.
Warning signs of a problem
If you notice any of the following signs, use our responsible gaming tools or get in touch with us.
- Repeatedly returning to play in order to recover losses, and developing the mindset of "just one more round and I will win."
- Spending beyond your set budget and feeling the need to play with more money each time.
- Hiding your gaming habits from family or friends and being dishonest about them.
- Feeling restless, irritable, or anxious when you try to stop gaming.
- Spending more time gaming while neglecting work, studies, or family responsibilities.
- Taking on debt or spending necessary savings to cover gaming-related expenses.
- Feeling like the day is not going well without gaming, and experiencing a daily urge to play.
Tips for safer play
Set your budget first
Before each session, decide the maximum amount you are willing to spend. Once that amount is used up, end the session — never go beyond your budget.
Respect time limits
Do not play for long stretches at a time. Take a break every hour or so — go for a walk, drink some water, and make decisions with a fresh mind.
Do not play when emotional
Avoid gaming when you are stressed, sad, or angry. Decision-making is weaker in those states and the chance of losses increases.
Do not treat winnings as income
Online gaming is a form of entertainment. Never treat it as a source of regular income or a way to pay off debt.
How to activate self-exclusion
Step-by-step guide
Where to find help
Live Chat Support
Chat with 01b1 via live chat in Bengali, 24 hours a day, seven days a week. Our trained team is by your side at any time.
Contact by Email
You can also reach out by email with full details. Our support email is: [email protected] — we aim to reply promptly.
Help yourself
Our FAQ page has answers to common questions about responsible gaming. Taking that first step on your own is a sign of courage.
Stay safe and play with joy
Play responsibly at 01b1 — enjoy your favourite games with a healthy mindset. We are always ready to help.